Ngoc H

The house selling experience my family and I had with Ms. Kathleen is so extensive, I’m not even sure where to begin. It would take a novel or extremely lengthy review to grasp our experience, but I will do the best I can to encapsulate the gist of it in this review. This is seriously just the abridged, cliff notes version of our experience. Even though the home selling process was overall not a great experience for us, Ms. Kathleen was a ray of sunshine and made the experience 1000x better. Please don’t misunderstand this to mean that the experience was bad because of Ms. Kathleen. It was actually quite the opposite. Ms. Kathleen was wonderful throughout and was probably one of the main reasons I did not completely suffer from a mental breakdown. She always stayed positive, on the mark, and uplifted us in ways I didn’t think possible. The not positive experience we had was mainly due to the village of idiots we had to work within regards to buyers and their agents. From buyers showing up super late to showings, to buyers showing up several times unnecessarily on different occasions and wasting everyone’s time, to rudeness and overall lack of basic human respect, Ms. Kathleen was an utmost professional throughout the entire process. I’m not sure how she kept her cool, but my family and I were at our wit’s ends. She definitely went above and beyond her job duties in this transaction, and I truly cannot state how much my family and I appreciate her compassionate nature and sincere dedication to her job. It is clear she loves helping people, and this was very evident in how gracefully she handled all the roadblocks in this transaction. In terms of work ethic, Ms Kathleen is top-notch. If lack of communication is your thing, Ms. Kathleen is not your person as she communicates perfectly and will always keep you in the loop. Rest assured that you will ALWAYS be updated of any news or information related to the transaction. This communication style alone is what makes Ms. Kathleen extraordinary and truly rare in this industry. Her abundance of real estate and probate knowledge was pivotal in this transaction. This is one of Ms. Kathleen’s exceptional qualities as she is always up to date on what is going on in the industry to better guide her clients. Throughout the process, we experienced tears, hard work, and struggles. Again, this was due to the village of idiots and NOT Ms. Kathleen. At one point, Ms. Kathleen and I joked that we might need discounted group therapy after this is all said and done (hahaha). But what doesn’t kill you makes you stronger, and this experience really epitomizes that sentiment. This experience certainly made me swear off agents forever. Except for Ms. Kathleen, of course, as I feel she’s the only agent in California we would ever want to work with. Hopefully, we won’t be back in Cali (we moved out of state) but if we had to *knocks on wood,* there’s no other agent I would work with besides Ms. Kathleen. I’m so sad Ms. Kathleen only works in California! I think it’s also important to note that aside from being our agent, we see Ms. Kathleen as a family friend who works tirelessly for her clients. We eventually sold the house for the price we wanted to an all-cash buyer, and Ms. Kathleen was excellent in carrying out this transaction on a rapid timeline. Always punctual and always working day and night for her clients, her role in facilitating the close was undoubtedly legendary. We were not familiar with the process of such a fast closing, but with her awesome guidance, the closing was super quick and smooth. If you are on the fence about hiring Ms. Kathleen, please don’t hesitate and hire her now! I wish I can give Ms. Kathleen more than 5 stars because she deserves infinite stars. She is truly one in a million, and my family cannot thank her enough for helping us during such a difficult and rapidly changing time in our lives. Thank you for always being wonderful, Ms Kathleen 🙂

Ngoc H. San Jose, CA